Chemist Warehouse Ireland ("The Data Controller") with its registered office at Belgard House, Belgard Rd, Tallaght, D24 H2HN, is committed to protecting the privacy of our customers and our employees. When you visit our website or social media pages, visit one of our stores or engage with Chemist Warehouse regarding employment opportunities, we may collect personal data about you.
Collectively, we refer to any websites, mobile apps or social media pages operated bythe business as "online services".
This policy has been drafted to clearly outline how we manage, utilise and protect all personal data shared with us in the course of our business activities.
When engaging with Chemist Warehouse Ireland or when purchasing any of our goods or services, you acknowledge that we may process your personal data as outlined within this policy.
This policy will be reviewed regularly and will be updated as required. We encourage you to visit this page regularly to remain informed of our data processing activities and any changes to our privacy programme
Under the EU GDPR, personal data is defined as any information relating to an identified or identifiable natural person (living individual) which could be used to identify that person directly or indirectly.
An individual could be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (such as an IP address) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
The term “processing” refers to any operation or set of operations performed on personal data. Processing includes storing, collecting, retrieving, using, combining, erasing and destroying personal data, and can involve automated or manual operations.
As a data controller, Chemist Warehouse Ireland will process the personal data of a number of categories of data subjects. These will include, but not be limited to:
The data collected will include, but may not be limited to the categories outlined below. Please note that all processing conducted by the data controller occurs in strict adherence to the principle of data minimisation. This means that Chemist Warehouse Ireland will at all times process the minimal amount of data possible for the intended purpose.
For transparency purposes, each category of data subject referenced above will be addressed individually.
Contact Details ( May Include): Name, address, phone number, email address, next of kin details.
Financial Details ( May Include): Order History, Payment information, HSE related records.
CCTV Recordings: CCTV is in use throughout all Chemist Warehouse locations for the purposes of health and safety and crime prevention and detection.
Health Data: Defined as follows under the EU GDPR (Recital 35):
Personal data concerning health should include all data pertaining to the health status of a data subject which reveal information relating to the past, current or future physical or mental health status of the data subject. This includes information about the natural person collected in the course of the registration for, or the provision of, health care services.
Health data is held as special category data under the EU GDPR. As such, it is afforded increased protection from a data processing perspective. While the processing of health data is essential for the provision of certain services such as prescription services, any special category data is processed with the explicit consent of the data subject. By entering into a transaction which involves the processing of special category data, you will be held to have consented to the processing of all necessary personal data.
Other Personal Data: This may include details shared with our team members in the course of your dealings with Chemist Warehouse Ireland.
CWIRE collects personal data from employees and job applicants for the purposes of conducting our interview process. By applying for a role with Chemist Warehouse, you will be deemed to have provided explicit consent for the necessary processing of your personal data for the required purposes.
Data may include, but is not limited to the following:
Employee data will be held for no longer than is necessary for the purposes intended and will be deleted in line with our retention schedule.
Data pertaining to unsuccessful job applicants will be retained for a period of 12 months from the date upon which the application was first received.
Data received from unsuccessful applicants will not be further processed in any way by the data controller. Such data will only be retained to notify the candidate of other roles for which they may be suitable within the allotted timeframe.
When you engage with us online, CWIRE may gather your personal data by the following means:
Categories of personal data processed as a result of visiting our website(s) or using an app provided by the data controller, may include the following:
Contact Details (May Include): Name, address, phone number, email address, delivery address (if different from home address).
Financial Details (May Include): Order History, Payment information, HSE related records.
Communication Data: Any personal information provided by a data subject in the course of their engagement with the data controller online.
Cookie Preferences: Information used to enable the personalisation of services, analytics gathering as well as individual marketing preferences.
Marketing Data: We may use visitor preference data to determine goods or services which may be of specific interest to you.
Safeguarding your privacy is our primary focus at all times. Your data will only ever be shared by our teams in order to enhance your experience, improve our services or where necessary to meet our legal or regulatory obligations.
We use a limited number of third parties to provide services. We work closely with all third parties to ensure that all relevant policies and procedures are in place to adequately protect any data they may process on our behalf.
Chemist Warehouse Ireland will not retain any data for longer than is necessary for the purposes for which it is intended. Data will be retained as required to enable us to meet our legal obligations and to protect the legitimate interests of our businesses.
If you have any queries regarding specific data retention periods, please do not hesitate to contact us at: [email protected]. Please outline your specific query or concern and we will be happy to assist.
The fundamental rights afforded to individuals under the GDPR and under Art 8 of the EU Charter of Fundamental Rights, underpin all data processing activities carried out by Chemist Warehouse Ireland. These rights are listed below and can be exercised at any time by contacting our Data Protection Officer at: [email protected].
If we have processed your personal data, you are entitled to a copy of all data held about you.
If any data held on file relating to you is inaccurate or not relevant, you have the right to have this amended.
You can submit a request to have your data deleted at any time. We may need to retain some data in line with our legal obligations.
You have the right to object to the processing of your data at any time. Objecting to processing may impact our ability to provide you with goods and services in the future.
Data portability allows you to obtain and reuse your data across different services. This right applies where your data is processed on the basis of consent or for the performance of a contract.
All complaints or issues should be directed to: [email protected].
We endeavour to deal with all complaints raised in a timely and transparent manner. It is our priority at all times to ensure that complaints are resolved amicably.
Any individual who is dissatisfied with our handling of a request or complaint has the right to raise a complaint with the supervisory authority using the contact details below:
The Data Protection Commissioner
21 Fitzwilliam Square South
Dublin
D02 RD2
